Shipping policy
Last updated: 29 October 2026
We send every order from the UK with Royal Mail.
Delivery costs and times
| Delivery | Cost | Usually arrives |
|---|---|---|
| Standard | £3.99, or free on orders of £30 or more | 3 to 6 working days after you order |
- Free delivery from £30 is worked out on your order total after pair prices and any discount code, before delivery. Checkout shows the exact delivery cost before you pay.
- Free delivery doesn't include returns. See our Returns and refunds policy.
- For now we deliver to UK addresses only.
- Delivery times are estimates, not guarantees. Working days are Monday to Friday, not including UK bank holidays.
Dispatch
Delivery times count from the day you order. For orders placed at a weekend or on a bank holiday, they count from the next working day. When your order is on its way, we will email you a Royal Mail tracking link.
Late, lost or damaged parcels
- If your parcel hasn't arrived 5 working days after the latest estimated delivery day, email hello@layersactive.com with your order number. We will check with Royal Mail. If your parcel is lost, we will send a replacement or refund you in full, whichever you prefer. You don't need to deal with Royal Mail yourself.
- If tracking says your parcel was delivered but you can't find it, please check with neighbours and any safe place first, then email us and we will help.
- If your order arrives damaged, email us with a photo and we will put it right.
- Your order is our responsibility until it is delivered. If it still hasn't arrived 30 days after you placed it, you can cancel it and we will refund you in full.
Your address
- Please check your address carefully at checkout. We send your order to the address you give us.
- To change it, email us as soon as you can. We can change it until your order is dispatched. After that, we can't redirect it.
- If a parcel comes back to us because the address was wrong or incomplete, or because it wasn't collected, we will contact you. We can send it again, and you pay the new delivery charge, or we can refund you for the socks and the original delivery charge.
Questions
Email hello@layersactive.com.